Patient Concierge & Front Desk Coordinator

Prelude Fertility, Inc.; San Antonio (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive health coverage (medical, dental, vision)

Paid parental leave

18 days PTO and 11 paid holidays

401(k) plan with matching

Continuing education reimbursement

Job summary

Prelude Fertility, Inc. is seeking a Patient Concierge in San Antonio, Texas. This role emphasizes exemplary customer service and administrative efficiency, managing appointments, communication with patients, and various office tasks.

The position requires a high school diploma or GED, with a preference for medical assistant experience and familiarity with fertility matters. Comprehensive health coverage, paid time off, and growth opportunities are part of the benefits.

Qualifications

• Experience in an administrative medical office setting for at least one year is required.
• Fertility experience is preferred.
• Strong attention to detail in maintaining medical records.

Responsibilities

• Answer and route incoming phone calls while assisting patients.
• Schedule and coordinate patient appointments and follow-ups.
• Assist visitors and direct them to the appropriate staff.

Skills

Customer service skills

Multi-line phone handling

Communication skills

Fertility knowledge

Education

High School Diploma or GED

Medical Assistant or Bachelor's degree

Tools

Electronic Medical Record (EMR) system

Job description

Prelude Fertility, Inc. is seeking a Patient Concierge in San Antonio, Texas. This role emphasizes exemplary customer service and administrative efficiency, managing appointments, communication with patients, and various office tasks.

The position requires a high school diploma or GED, with a preference for medical assistant experience and familiarity with fertility matters. Comprehensive health coverage, paid time off, and growth opportunities are part of the benefits.