Patient Concierge & Front Desk — Medical Office

EyeSouth Partners; Gurnee (IL, AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts and Perks

Employee Assistance Program

Group Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Job summary

Retina Institute of Illinois is seeking a Front Desk Associate to be the first point of contact for patients, handling check-in/out, scheduling, and general administrative tasks in a fast-paced medical office.

You will verify insurance, collect co-pays, enter data into the practice management system, and support smooth operations while delivering excellent customer service. Prior Nextech/ICP or medical front desk experience is preferred.

Qualifications

• High School Diploma or the equivalent years related experience required.
• Nextech/ICP experience strongly preferred.
• Minimum of 1-year medical office experience strongly preferred.

Responsibilities

• Greets patients warmly and verifies appointment details.
• Collects necessary documentation including ID and insurance cards.
• Books, confirms, and reschedules appointments.
• Verifies insurance eligibility and benefit coverage for visits.
• Collects co-payments and outstanding balances; documents in PM system.
• Explains billing procedures and maintains patient confidentiality.
• Enters data accurately in the practice management system.
• Completes chart prep and medical records requests as needed.
• Answers phones, responds to inquiries, and relays messages.
• Maintains HIPAA compliance and a welcoming reception area.

Skills

Interpersonal skills

Communication

Attention to detail

Insurance verification

Multitasking

HIPAA knowledge

Cash handling

Customer service

Education

High School Diploma or equivalent

Tools

Nextech/ICP

Job description

Retina Institute of Illinois is seeking a Front Desk Associate to be the first point of contact for patients, handling check-in/out, scheduling, and general administrative tasks in a fast-paced medical office.

You will verify insurance, collect co-pays, enter data into the practice management system, and support smooth operations while delivering excellent customer service. Prior Nextech/ICP or medical front desk experience is preferred.