Patient Concierge & Front Desk Coordinator

Coan Eye Care; Town of Florida (NY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k)

Company parties

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Training & development

Job summary

Coan Eye Care in New York is seeking a friendly Front Desk Coordinator to be the first contact for patients, handling scheduling, check-in, and checkout with accuracy and courtesy.

You will support patient flow, verify insurance, collect payments, and maintain EMR records while upholding HIPAA and confidentiality standards in a fast-paced ophthalmology setting.

Experience with medical front desks, strong communication skills, and familiarity with CareCredit or patient financing are a plus.

Qualifications

• High school diploma or equivalent.
• Prior medical, ophthalmic, optometric, dental, or healthcare front desk experience preferred.
• Knowledge of insurance verification and medical office procedures preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Proficiency with electronic medical records and basic computer applications.
• Ability to multitask and maintain accuracy in a fast-paced environment.
• Professional appearance and demeanor.

Responsibilities

• Greet patients in person and by phone with professionalism and enthusiasm.
• Answer incoming calls promptly and courteously.
• Schedule, confirm, reschedule, and cancel appointments.
• Maintain appointment waitlists and fill schedule openings when available.
• Obtain and update patient demographic and insurance information.
• Scan identification cards, insurance cards, referrals, and patient paperwork into the EMR.
• Assist patients with questions regarding appointments, insurance, and office policies.
• Verify insurance eligibility and benefits prior to appointments.
• Collect co-pays, deductibles, balances, and payments at the time of service.
• Explain patient financial responsibilities.
• Assist patients with financing options such as CareCredit.
• Process daily receipts and maintain accurate payment records.
• Review outstanding balances and assist with collection efforts.
• Obtain previous medical records and referrals as needed.
• Process incoming faxes, texts, and electronic communications.
• Assist with record requests and office correspondence.
• Monitor schedules for accuracy and efficiency.
• Maintain confidentiality and HIPAA compliance at all times.
• Assist in maintaining efficient patient flow.
• Communicate patient concerns or scheduling issues to doctors and clinical staff.
• Support optical, contact lens, and clinical departments when needed.
• Help coordinate special testing appointments and follow-up visits.
• Contribute to a positive team culture and patient experience.
• Ensure patient-facing materials are stocked and current.
• Assist with daily opening and closing procedures.
• Help maintain the appearance of common areas and patient reception spaces.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Attention to detail

Technology proficient

HIPAA compliance

Team support

Education

High school diploma or equivalent

Tools

EMR systems

Basic computer applications

Job description

Coan Eye Care in New York is seeking a friendly Front Desk Coordinator to be the first contact for patients, handling scheduling, check-in, and checkout with accuracy and courtesy.

You will support patient flow, verify insurance, collect payments, and maintain EMR records while upholding HIPAA and confidentiality standards in a fast-paced ophthalmology setting.

Experience with medical front desks, strong communication skills, and familiarity with CareCredit or patient financing are a plus.