Patient Concierge & Front Desk Coordinator

St. Joseph's Health; Totowa (NJ); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health plan

Dental plan

Rx plan

Vision plan

403b match

PTO & holidays

Tuition reimbursement

Employee assistance

Job summary

St. Joseph’s Health in Totowa, NJ, is seeking a Front Desk/Patient Access representative to greet patients and visitors, directing them to the correct department and coordinating scheduling of exams according to established guidelines.

You will provide patient instructions including preps, assist callers across the department, and screen and route inquiries to the appropriate team. The role requires a friendly, accurate communicator who can handle routine administrative tasks with care.

Qualifications

• High School diploma or equivalent.
• 3–6 months of relevant work experience.
• Ability to read and understand instructions, add and subtract numbers, and make comparisons between numbers and letters.

Responsibilities

• Greet patients and visitors and direct to the correct department.
• Schedule exams and provide patient instructions/preparations.
• Answer incoming calls for the department, directing and screening them accordingly.

Skills

Customer service

Telephone etiquette

Reading & math

Education

High School diploma

Job description

St. Joseph’s Health in Totowa, NJ, is seeking a Front Desk/Patient Access representative to greet patients and visitors, directing them to the correct department and coordinating scheduling of exams according to established guidelines.

You will provide patient instructions including preps, assist callers across the department, and screen and route inquiries to the appropriate team. The role requires a friendly, accurate communicator who can handle routine administrative tasks with care.