Patient Experience Front Desk Coordinator

St. Joseph’s Health, Inc.; Wayne, Northern (NJ, KY); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

403b retirement plan

PTO & holidays

Employee assistance program

Long Term Disability

Life Insurance

Job summary

St. Joseph’s Health is seeking a friendly front desk receptionist to greet patients and visitors in the Pulmonology department, directing them to the correct area. The role includes scheduling exams and providing patient instructions per established guidelines.

Responsibilities also include answering incoming calls for the department, screening inquiries, and coordinating with clinical staff to ensure smooth patient flow throughout day shifts at on-site locations in Wayne, NJ.

Qualifications

• High School diploma or equivalent and 3–6 months of related work experience.
• Interacts with patients/visitors with courtesy and professionalism.
• Ability to read instructions, perform basic arithmetic, and compare numbers with letters.

Responsibilities

• Greet patients and visitors and direct them to the correct department.
• Schedule exams and provide patient instructions per guidelines.
• Answer incoming calls for the department, directing and screening them accordingly.

Skills

Customer service

Phone etiquette

Reading and comprehension

Education

High School diploma or equivalent

Job description

St. Joseph’s Health is seeking a friendly front desk receptionist to greet patients and visitors in the Pulmonology department, directing them to the correct area. The role includes scheduling exams and providing patient instructions per established guidelines.

Responsibilities also include answering incoming calls for the department, screening inquiries, and coordinating with clinical staff to ensure smooth patient flow throughout day shifts at on-site locations in Wayne, NJ.