Patient Access & Scheduling Specialist

St. Joseph's Health; City of Syracuse (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

St. Joseph's Health in Syracuse, NY seeks a full-time receptionist to support front-desk operations and patient flow within a hospital setting.

You will greet visitors, manage phone calls, assist with pre-registration and check-in/out, and help with billing of co-pays while maintaining strict confidentiality. Candidates should have high school education, 1–2 years of experience, and strong communication and customer service skills.

Qualifications

• High school graduate or equivalent.
• One to two years’ experience preferred.
• Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies.

Responsibilities

• Promote a healthy work environment.
• Schedule appointments on provider schedules.
• Review schedules based on provider preference lists and update appropriately.
• Collaborate with management regarding goals, needs/concerns.
• Pre-registration and check-in/out procedures.
• Review revenue reports to ensure charges are billed appropriately.
• Collect co-pays and balances due from patients.
• Answer phones and route calls; take messages when unavailable.
• Maintain confidentiality related to patients, families and employees.

Skills

Communication

Customer service

Attention to detail

Education

High school diploma or equivalent

Business school or secretarial training a plus

Tools

Multi-line telephones

PC terminals

Email system

Copier

Fax machine

Job description

St. Joseph's Health in Syracuse, NY seeks a full-time receptionist to support front-desk operations and patient flow within a hospital setting.

You will greet visitors, manage phone calls, assist with pre-registration and check-in/out, and help with billing of co-pays while maintaining strict confidentiality. Candidates should have high school education, 1–2 years of experience, and strong communication and customer service skills.