Medical Front Desk Associate – Patient Concierge

1sturology; Louisville (KY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) company contribution 7.5%

Health insurance

Vision

Company Paid Life insurance 20k

Company Paid AD&D 20K

Company Paid Long-Term Disability 60%

6 Days Sick Time

8 Paid Holidays

10 Days Vacation Time

Milestone Checks

Cabin/Condo for vacations

Job summary

First Urology in Louisville is seeking a friendly medical receptionist to greet patients, answer calls, schedule appointments, and transfer messages. You will document interactions in the electronic medical record and support billing and insurance verification processes.

Applicants should have strong English communication, data entry skills, familiarity with Microsoft Office, and a commitment to compassionate, high-quality patient care in a fast-paced office.

Qualifications

• Minimum of 1 year experience a medical receptionist and/or medical assistant.
• Knowledge of medical terminology.
• Knowledge and understanding of HIPAA requirements.
• Two years of full-time experience working in a professional office environment
• Excellent written and verbal command of English.
• Demonstrated data entry skills, advanced software use, including Microsoft Office.
• Excellent customer service skills and ability to be compassionate.
• Successful clearance screen through the Office of Inspector General (OIG) for federal health programs.

Responsibilities

• Acknowledge all patients in a professional and timely manner.
• Exhibit excellent customer service internally with patients and other external contacts.
• Provides a variety of information.
• Accurately documents all conversations, calls and actions in patient's electronic medical record and any supporting log.
• Verify billing items are correct and approved.
• Refer unresolved patient issues to designated departments for further investigation.
• Schedules appointments for follow-ups and established patients.
• Verifies insurance and obtains authorizations.
• Provides patients with lab orders at check out
• Verifies insurance and obtains prior authorizations
• Enters labs and scans into patient charts
• Maintains an organized lobby during open hours
• Maintains established productivity benchmarks to meet goals in a fast paced, stressful environment.

Skills

Medical receptionist

Customer service

Data entry

Microsoft Office

HIPAA knowledge

English communication

Education

High school diploma or equivalent

Associate degree or higher (plus)

Tools

Microsoft Office

Job description

First Urology in Louisville is seeking a friendly medical receptionist to greet patients, answer calls, schedule appointments, and transfer messages. You will document interactions in the electronic medical record and support billing and insurance verification processes.

Applicants should have strong English communication, data entry skills, familiarity with Microsoft Office, and a commitment to compassionate, high-quality patient care in a fast-paced office.