Medical Receptionist, All Locations Available

University Medical Center, Inc.; United States; On-site; USD 35,000 - 52,000; Full time

Job summary

UofL Health is seeking an on-site administrative professional to support patient intake, records, and discharge processes in a fast-paced health system.

The role requires strong customer service, clear verbal and written communication, and proficient computer skills with EMR systems. You will collaborate with physicians, nurses, and staff to ensure smooth patient flow and accurate documentation.

Qualifications

• Education: High School Diploma or GED/Equivalent.
• Experience: One year healthcare experience preferred.
• Job Competency: Strong customer service and communication; must understand and be able to perform professional phone etiquette.
• Language Ability: Must be able to communicate effectively in both verbal and written formats.
• Reasoning Ability: Ability to solve practical problems.
• Computer Skills: Proficient with basic computer skills.

Responsibilities

• Answer phone calls and direct them appropriately.
• Check patient into the electronic medical record.
• Ensure patient packet questionnaire is complete; assist patient in completing it.
• Address patients’ questions or needs.
• Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow‑ups, tests).
• Print paperwork for patient education and/or test instructions.
• Check patient out of the electronic medical record at completion of visit.
• Support goals of department/organization.
• Work as a team player by enhancing team effectiveness and assisting team members.

Skills

Customer service

Phone etiquette

Communication skills

Computer skills

Education

High school diploma or GED

Tools

EMR system

Job description

Job Summary

UofL Health is a not‑for‑profit 501(c)(3) fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, more than 250 physician practice locations, and more than 1,200 providers in Louisville and the surrounding counties, including southern Indiana. With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly‑skilled health care professionals – UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient‑centered care.

Location

Primary Location: Nucleus Building - UMC Address: 300 E. Market St. Louisville, KY 40202

Essential Functions

• Answer phone calls and direct them appropriately
• Check patient into the electronic medical record
• Ensure patient packet questionnaire is complete; if not, assist patient in completing it
• Address patients’ questions or needs
• Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow‑up visits, DME orders, test orders and medication orders)
• Print paperwork for patient education and/or test instructions
• Check patient out of the electronic medical record at completion of visit
• Support goals of department/organization
• Work as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization

Other Functions

• Maintain compliance with all company policies, procedures and standards of conduct
• Comply with HIPAA privacy and security requirements to maintain confidentiality at all times
• Perform other duties as assigned

Additional Responsibilities

• Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintain confidentiality and protect sensitive data at all times
• Adhere to organizational and department‑specific safety standards and guidelines
• Work collaboratively and support efforts of team members
• Demonstrate exceptional customer service and interact effectively with physicians, patients, residents, visitors, staff and the broader health care community

Qualifications

• Education: High School Diploma or GED/Equivalent (required)
• Experience: One (1) year healthcare experience (preferred)
• Job Competency: Strong customer service and communication skills; must understand and be able to perform professional phone etiquette
• Language Ability: Must be able to communicate effectively in both verbal and written formats
• Reasoning Ability: Ability to solve practical problems
• Computer Skills: Must be proficient with basic computer skills