Front Desk & Patient Access Coordinator

University Medical Center, Inc.; United States; On-site; USD 35,000 - 52,000; Full time

Job summary

UofL Health is seeking an on-site administrative professional to support patient intake, records, and discharge processes in a fast-paced health system.

The role requires strong customer service, clear verbal and written communication, and proficient computer skills with EMR systems. You will collaborate with physicians, nurses, and staff to ensure smooth patient flow and accurate documentation.

Qualifications

• Education: High School Diploma or GED/Equivalent.
• Experience: One year healthcare experience preferred.
• Job Competency: Strong customer service and communication; must understand and be able to perform professional phone etiquette.
• Language Ability: Must be able to communicate effectively in both verbal and written formats.
• Reasoning Ability: Ability to solve practical problems.
• Computer Skills: Proficient with basic computer skills.

Responsibilities

• Answer phone calls and direct them appropriately.
• Check patient into the electronic medical record.
• Ensure patient packet questionnaire is complete; assist patient in completing it.
• Address patients’ questions or needs.
• Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow‑ups, tests).
• Print paperwork for patient education and/or test instructions.
• Check patient out of the electronic medical record at completion of visit.
• Support goals of department/organization.
• Work as a team player by enhancing team effectiveness and assisting team members.

Skills

Customer service

Phone etiquette

Communication skills

Computer skills

Education

High school diploma or GED

Tools

EMR system

Job description

UofL Health is seeking an on-site administrative professional to support patient intake, records, and discharge processes in a fast-paced health system.

The role requires strong customer service, clear verbal and written communication, and proficient computer skills with EMR systems. You will collaborate with physicians, nurses, and staff to ensure smooth patient flow and accurate documentation.