Patient Concierge & Scheduling Specialist

UofL Health; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

UofL Health is seeking a receptionist to greet patients, schedule appointments, and maintain records at the JHHS - Outpatient Center in Louisville. The role requires strong customer service, effective communication, and basic computer skills to use the electronic medical record system.

You will check patients in, answer phones, and coordinate with clinical staff. A High School diploma and healthcare exposure are preferred, with a focus on confidentiality and teamwork.

Qualifications

• High School Diploma or GED or equivalent.
• 1 year healthcare experience preferred.
• Excellent customer service and communication skills.
• Ability to use basic computer applications and EMR systems.

Responsibilities

• Greet patients, schedule appointments, and maintain records.
• Answer and direct phone calls.
• Check patients into the EMR and ensure forms are complete.
• Check patients out at visit completion.
• Support HIPAA privacy and confidentiality.

Skills

Customer service

Communication

Phone etiquette

Team player

Confidentiality

Computer skills

Education

High School Diploma or GED

Tools

Electronic Medical Record (EMR)

Job description

UofL Health is seeking a receptionist to greet patients, schedule appointments, and maintain records at the JHHS - Outpatient Center in Louisville. The role requires strong customer service, effective communication, and basic computer skills to use the electronic medical record system.

You will check patients in, answer phones, and coordinate with clinical staff. A High School diploma and healthcare exposure are preferred, with a focus on confidentiality and teamwork.