Patient Concierge & Front Desk Coordinator

MyEyeDr.; Broomfield (CO); On-site; USD 33,000 - 40,000; Full time

Job summary

MyEyeDr. in Colorado is seeking a Customer-Focused Patient Service Coordinator to manage our front desk during check-in/out and ensure a seamless patient experience. Training will be provided to learn insurance verification, appointment assistance, and team collaboration.

You will handle multiple tasks in a fast-paced setting, greet patients, answer calls, and support office staff while delivering best-in-class care. Weekend/evening shifts required.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Organized

Computer literacy

Communication skills

Team player

Job description

MyEyeDr. in Colorado is seeking a Customer-Focused Patient Service Coordinator to manage our front desk during check-in/out and ensure a seamless patient experience. Training will be provided to learn insurance verification, appointment assistance, and team collaboration.

You will handle multiple tasks in a fast-paced setting, greet patients, answer calls, and support office staff while delivering best-in-class care. Weekend/evening shifts required.