Patient Experience Front Desk Coordinator

MyEyeDr.; Firestone (CO); On-site; USD 22,000 - 26,000; Full time

Job summary

MyEyeDr. in Colorado is seeking a Patient Service Coordinator to manage front desk check-in/out and deliver a personalized patient experience. Training provided for optical industry basics and insurance options; weekend/evening shifts may be required.

You’ll report to the Office General Manager and contribute to a high-quality vision care journey for patients. Responsibilities include verifying insurance, confirming appointments, handling multiple phone lines, greeting patients, and assisting

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, able to prioritize multiple tasks under pressure while delivering best-in-class service.
• Flexible and able to wear multiple hats in a fast-paced environment.
• Friendly, patient-centric, team player with strong communication.
• Problem-solving and professional attitude when addressing patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk-ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to cross-train to other office support roles such as Eyewear Consultants and Optometric Technicians
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk

Customer service

Multi-tasking

Insurance knowledge

Scheduling

Job description

MyEyeDr. in Colorado is seeking a Patient Service Coordinator to manage front desk check-in/out and deliver a personalized patient experience. Training provided for optical industry basics and insurance options; weekend/evening shifts may be required.

You’ll report to the Office General Manager and contribute to a high-quality vision care journey for patients. Responsibilities include verifying insurance, confirming appointments, handling multiple phone lines, greeting patients, and assisting