Patient Concierge & Check-In Specialist

University of Utah; Lehi (UT); On-site; USD 34,000 - 44,000; Full time

Job summary

The University of Utah Health is seeking a Patient Registrar at Primary Children's Hospital in Lehi. You will greet patients, register, verify insurance, process payments, and manage check-in using Epic, MyChart, and kiosks.

You will coordinate appointments, answer calls, track statuses, and support clinic operations while providing clear guidance to patients and staff. Minimum one year in healthcare or customer service; high school diploma required; on-site, day shift.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience in a healthcare or customer service role.
• Experience with Epic registration and scheduling is preferred.
• Proficient in patient account handling and insurance verifications.

Responsibilities

• Greets and registers patients, verifies insurance, updates demographics, and handles point-of-service payments in Epic.
• Schedules appointments and coordinates with doctors, radiology, and labs as needed.
• Manages phone communications, voicemails, and patient inquiries.
• Reconciles cash drawers and ensures accurate financial reporting.

Skills

Epic scheduling

Insurance verification

MyChart

Kiosks

Communication

Organization

Time management

Cash handling

Multitasking

Patient guidance

Education

High school diploma

Tools

Epic

Job description

The University of Utah Health is seeking a Patient Registrar at Primary Children's Hospital in Lehi. You will greet patients, register, verify insurance, process payments, and manage check-in using Epic, MyChart, and kiosks.

You will coordinate appointments, answer calls, track statuses, and support clinic operations while providing clear guidance to patients and staff. Minimum one year in healthcare or customer service; high school diploma required; on-site, day shift.