Patient Experience & Check-In Specialist

University of Utah Health; Salt Lake City (UT); On-site; USD 36,000 - 54,000; Full time

Job summary

University of Utah Health is seeking a patient access specialist to greet patients, register them in Epic, verify insurance, schedule basic appointments, and handle payments.

This role supports clinic operations, communicates with staff, and helps ensure accurate financial reporting and a positive patient experience. Familiarity with MyChart and self-service kiosks is helpful.

Candidates should have a high school diploma and at least one year of healthcare or customer service experience.

Qualifications

• Basic understanding of clinic scheduling and registration processes.
• Familiarity with insurance entry and verification in Epic.
• MyChart and kiosk usage for patient check-in and payments.

Responsibilities

• Greets and registers patients, handles insurance verification and payments.
• Communicates with clinic staff to support smooth operations.
• Schedules routine appointments and basic referrals as needed.
• Answers phone calls and manages messages efficiently.
• Reconciles cash drawers and ensures accurate financial reporting.
• Assists patients with MyChart and self-check-in processes.
• Guides patients to correct areas and provides wayfinding support.
• Reviews scheduling to optimize appointment accuracy.

Skills

Clinic scheduling

Registration

Insurance verification

MyChart access

Phone etiquette

Cash handling

Multitasking

Communication

Teamwork

Referral coordination

Education

High school diploma or equivalent

Tools

Epic

MyChart

Kiosks

Job description

University of Utah Health is seeking a patient access specialist to greet patients, register them in Epic, verify insurance, schedule basic appointments, and handle payments.

This role supports clinic operations, communicates with staff, and helps ensure accurate financial reporting and a positive patient experience. Familiarity with MyChart and self-service kiosks is helpful.

Candidates should have a high school diploma and at least one year of healthcare or customer service experience.