Patient Concierge & Care Coordinator

ivyrehab; Cary (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Full benefits package

Generous PTO

Paid holidays

Bonus incentive opportunities

Mentorship program

Career advancement

Job summary

ivyrehab in Cary, NC seeks a Patient Coordinator to support front-desk operations and patient flow. You will greet patients, handle scheduling, verify insurance, and collect payments while collaborating with clinicians and staff to ensure a high-quality patient experience.

The role offers growth opportunities in a supportive clinic culture focused on world-class care across therapy and ABA services.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Greet and check-in patients.
• Schedule appointments.
• Answer incoming phone calls.
• Verify insurance coverage.
• Obtain necessary authorization.
• Collect payments.
• Process new patients.
• Help the clinic maintain optimal performance.

Skills

Healthcare admin

MS Office proficiency

Time management

Multi-tasking

Customer service mindset

Adaptability

Eagerness to learn

Tools

Excel

Word

Outlook

Job description

ivyrehab in Cary, NC seeks a Patient Coordinator to support front-desk operations and patient flow. You will greet patients, handle scheduling, verify insurance, and collect payments while collaborating with clinicians and staff to ensure a high-quality patient experience.

The role offers growth opportunities in a supportive clinic culture focused on world-class care across therapy and ABA services.