Patient Coordinator

ivyrehab; Shelby (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Best Employer recognition

Mentorship program

Career development

Bonus incentive opportunities

Paid Time Off (PTO)

Hospital partnerships

Job summary

ivyrehab in Shelby, NC is seeking a Patient Coordinator to support front-desk operations and deliver exceptional patient care and service. You will greet and check-in patients, schedule appointments, handle calls, verify insurance, obtain authorizations, collect payments, and assist with new patient processing.

Join a team that values collaboration, growth, and community. Ivy Rehab Network offers a rewarding environment with mentorship, professional development, and opportunities to advance

Qualifications

• 2+ years of administrative experience in a healthcare setting preferred.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Excellent time management and ability to multi-task in a fast-paced environment.
• Self-motivated with drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Desire to learn and grow within the Ivy Rehab Network.

Responsibilities

• Greet and check in patients and assist with scheduling appointments.
• Answer incoming calls and verify insurance coverage.
• Obtain necessary authorizations and collect payments.
• Process new patients and support clinic operations.

Skills

Administrative experience

Great time management

Multi-tasking

Self-motivated

Adaptability

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

State of Location:

North Carolina

Position Summary:

Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy’s rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.

Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Patient Coordinator – Full Time

Ivy Rehab Network

Shelby, NC

Why Choose Ivy?

• Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
• Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success.
• Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.
• Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
• Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.
• Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.
• Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

Position Qualifications:

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

ivyrehab.com