Patient Concierge & Appointment Coordinator

455 Independent Living for Seniors; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Rochester, NY seeks an Appointment Coordinator to manage patient visit scheduling for RGHS services, ensuring accurate data capture and responsive customer service. You will be the first contact for patients entering the health system, coordinating across departments and care settings.

Primary duties include scheduling, rescheduling, verifying insurance, and directing patients to appropriate providers and locations, while maintaining confidentiality and regulatory

Qualifications

• Customer service experience in healthcare is preferred.
• Strong customer service skills and knowledge of medical terminology preferred.
• Knowledge of terminology used by insurance/managed care health plans preferred.

Responsibilities

• Coordinate appointment requests received via phone, email, internet, EMR or fax.
• Determine provider/service/location based on guidelines and patient preferences.
• Schedule or reschedule appointments in the scheduling system with demographic and insurance data verification.
• Reschedule patients from canceled clinics as needed.
• Contact patients from wait lists/work lists to schedule appointments.
• Identify services without payment source; communicate financial assistance or payment plans.
• Verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable.
• Ensure data accuracy and regulatory compliance in data collection.
• Communicate with payers, physician offices and other departments.
• May interpret occasionally if qualified.
• Provide high level of customer service as first contact to RGHS customers.

Skills

Customer service

Medical terminology

Insurance terminology

Education

Associates Degree

Job description

Rochester Regional Health in Rochester, NY seeks an Appointment Coordinator to manage patient visit scheduling for RGHS services, ensuring accurate data capture and responsive customer service. You will be the first contact for patients entering the health system, coordinating across departments and care settings.

Primary duties include scheduling, rescheduling, verifying insurance, and directing patients to appropriate providers and locations, while maintaining confidentiality and regulatory