Part-Time Patient Appointment Coordinator

Rochester General Hospital; City of Rochester (NY); On-site; USD 25,000 - 27,000; Part time

Job summary

Rochester Regional Health is seeking an Appointment Coordinator for the Communication Center in Rochester, NY. This part-time role (20 hours/week) supports patient scheduling, registrations, and portal activations while coordinating with providers and departments.

You will use the EMR to assist patients and caregivers, respond to inquiries, and ensure policy compliance. A healthcare-focused background and strong communication skills are preferred.

Qualifications

• Two years customer service experience preferred, ideally in a health care setting.
• Strong customer service skills and knowledge of medical terminology preferred.
• Knowledge of terminology used by insurance/managed care health plans preferred.

Responsibilities

• Provide courteous, attentive and prompt service to all those you work with and support.
• Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience.
• Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries.
• Enroll and activate patient portal accounts, answer questions and/or resolve any user issues.
• Ensure your work is compliant with all policies and procedures.

Skills

Customer service

Medical terminology

Insurance terminology

Education

Associate degree

Job description

Rochester Regional Health is seeking an Appointment Coordinator for the Communication Center in Rochester, NY. This part-time role (20 hours/week) supports patient scheduling, registrations, and portal activations while coordinating with providers and departments.

You will use the EMR to assist patients and caregivers, respond to inquiries, and ensure policy compliance. A healthcare-focused background and strong communication skills are preferred.