24/7 Hospital PBX Operator — Patient Communications Pro

Baptist Health System, Inc.; Lexington (KY); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Pet insurance

Life Insurance

Short Term Disability

Long Term Disability

Tuition Reimbursement

Maternity/Paternity Leave

Paid Time Off

Bereavement Leave

PTO Sell Back

Employee Support Fund

Retirement with Company Match

Job summary

Baptist Health System, Inc. is seeking a dedicated PBX Operator to join its 24/7 Switchboard team in Lexington, KY. The role focuses on answering calls, directing inquiries, and ensuring timely, accurate communication across hospital operations.

Responsibilities include emergency communications, professional guest service, and accurate work-order processing. Requires a high school diploma or GED and offers full-time hours with a comprehensive benefits package.

Qualifications

• High school diploma or GED is required or equivalent.

Responsibilities

• Answer and direct incoming calls with professionalism to patients, visitors, and staff.
• Greet and assist visitors with accurate information and courtesy.
• Respond promptly to emergency alarms, codes, and critical communications.
• Process work orders and maintain accurate documentation.
• Utilize hospital communication systems and maintain technical proficiency.

Skills

Customer service

Communication

Professional phone etiquette

Education

High school diploma or GED

Job description

Baptist Health System, Inc. is seeking a dedicated PBX Operator to join its 24/7 Switchboard team in Lexington, KY. The role focuses on answering calls, directing inquiries, and ensuring timely, accurate communication across hospital operations.

Responsibilities include emergency communications, professional guest service, and accurate work-order processing. Requires a high school diploma or GED and offers full-time hours with a comprehensive benefits package.