Patient Communications Specialist – Daytime Clinic

Gastroenterology Specialties, PC; Lincoln (NE); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

HSA

FSA

Paid Time Off

Life Insurance

Employee Assistance Program

Referral Program

Continuing Education Assistance

Free lunches

Job summary

Gastroenterology Specialties, PC is seeking a Communications Coordinator to serve as the voice of our practice, handling incoming calls, routing to providers and staff, documenting messages, and upholding patient confidentiality.

This role emphasizes outstanding customer service in a fast-paced medical office, with opportunities to participate in process improvements, collaborate across teams, and support patient experiences.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of computer experience.
• Strong customer service, communication, and active listening skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Healthcare/EMR experience preferred.

Responsibilities

• Answer incoming calls promptly and courteously.
• Screen, route, and transfer calls to providers, nurses, departments, or staff.
• Document caller information and detailed messages accurately.
• Assist patients with information within established guidelines and direct inquiries appropriately.
• Identify urgent situations and elevate concerns following procedures.
• Maintain phone queues, communication systems, and call routing processes.
• Enter and update patient information within EMR and practice management systems.

Skills

Customer service

Communication

Active listening

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

Gastroenterology Specialties, PC is seeking a Communications Coordinator to serve as the voice of our practice, handling incoming calls, routing to providers and staff, documenting messages, and upholding patient confidentiality.

This role emphasizes outstanding customer service in a fast-paced medical office, with opportunities to participate in process improvements, collaborate across teams, and support patient experiences.