Gastroenterology Front Office Administrative Specialist

Carilion Clinic; Roanoke (VA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Pension plan

Paid time off

Job summary

Carilion Clinic is seeking a Healthcare Administrative Associate for the Gastroenterology department. This full-time, day/evening shift position supports front office operations, including registration, scheduling, check-in/out, and billing-related tasks.

Responsibilities include managing phone systems, maintaining patient records, coordinating referrals, and using EMR systems for documentation. Strong customer service and MS Office skills are required; education is a high school diploma or GED.

Qualifications

• High school diploma or GED required.
• Strong customer service orientation and communication skills.
• Knowledge of medical terminology, office procedures, and electronic medical records.
• Proficiency in computer data entry and Microsoft Office applications.
• Ability to multitask and maintain attention to detail in a fast-paced environment.

Responsibilities

• Performs front office functions including patient registration, scheduling, check-in, and check-out processes.
• Manages multi-line phone systems, screens calls, and routes messages appropriately.
• Maintains accurate patient demographic, insurance, and eligibility information.
• Collects co-payments, deductibles, and other payments and balances daily transactions.
• Coordinates referrals and obtains insurance authorizations as required.
• Maintains and organizes medical records in compliance with regulatory standards.
• Performs charge entry, coding support, and resolves billing-related issues.
• Uses electronic medical record systems for scheduling, reporting, and documentation.
• Provides directions and assistance to patients and visitors.
• Maintains reports, databases, and spreadsheets and performs basic data analysis.
• Supports administrative functions including correspondence, reports, and meeting materials.
• Assists with event coordination, scheduling logistics, and departmental projects.
• Performs basic clinical support tasks under supervision as assigned.
• Serves as a resource for team members and assists with training as needed.
• Maintains a safe, organized, and efficient work environment.

Skills

Customer service

Communication

Medical terminology

Office procedures

EMR knowledge

Data entry

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

EMR systems

Job description

Carilion Clinic is seeking a Healthcare Administrative Associate for the Gastroenterology department. This full-time, day/evening shift position supports front office operations, including registration, scheduling, check-in/out, and billing-related tasks.

Responsibilities include managing phone systems, maintaining patient records, coordinating referrals, and using EMR systems for documentation. Strong customer service and MS Office skills are required; education is a high school diploma or GED.