Patient Communications Specialist (Bilingual)

OneOncology; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance on day 1

Dental

Vision

Life Insurance

Disability insurance

401k Plan

Generous PTO

8 paid holidays (2 floating)

Job summary

New York Cancer and Blood Specialists (NYCBS) is seeking a Patient Communications Operator stationed in Jackson Heights, NY. The role handles a high volume of calls, responds to inquiries, resolves issues, and responsibly enters data while safeguarding patient privacy under HIPAA guidelines.

The ideal candidate has at least one year in medical call center work, strong computer and customer service skills, and high school diploma. Spanish is a plus, and a friendly, clear communicator is essential.

Qualifications

• Experience in medical call center preferred.
• Excellent computer and customer service skills.
• High school diploma is required.
• Bilingual English/Spanish is a plus.
• Strong communication skills.

Responsibilities

• Answer high-volume calls.
• Respond to inquiries.
• Resolve issues.
• Enter data into the computer.
• Protect patient privacy per HIPAA.

Skills

Call center experience

Computer skills

Customer service

Bilingual English/Spanish

Verbal and written communication

Education

High school diploma

Job description

New York Cancer and Blood Specialists (NYCBS) is seeking a Patient Communications Operator stationed in Jackson Heights, NY. The role handles a high volume of calls, responds to inquiries, resolves issues, and responsibly enters data while safeguarding patient privacy under HIPAA guidelines.

The ideal candidate has at least one year in medical call center work, strong computer and customer service skills, and high school diploma. Spanish is a plus, and a friendly, clear communicator is essential.