Patient Communications Specialist

CHI St Alexius Bismarck; Bismarck (ND); On-site; USD 42,000 - 54,000; Full time

Job summary

CHI St. Alexius Health in Bismarck, ND seeks a Communications Operator to assist patients, staff, and the community by processing high-volume calls across multiple facilities.

You will follow protocols, maintain uptime, and provide empathetic support in routine and emergency situations. Responsibilities include call processing, staying proficient with paging systems, and handling difficult callers with tact.

Qualifications

• High School graduate or equivalent.
• Experience in reception and customer service; familiarity with Microsoft Outlook and Windows.
• Excellent attendance and punctuality.
• Computer ability, telephone proficiency and etiquette, and basic office skills.

Responsibilities

• Process high-volume calls following protocols and scripts.
• Maintain knowledge of paging, call parking, and side-phone operations.
• Tactfully manage difficult callers and sensitive situations.
• Demonstrate composure during emergencies and equipment issues.
• Strive to optimize call center metrics like ACD/Ready time and wrap time.
• Represent the organization with professionalism and service excellence.

Skills

Customer service

Calm under pressure

Communication skills

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Windows

Job description

CHI St. Alexius Health in Bismarck, ND seeks a Communications Operator to assist patients, staff, and the community by processing high-volume calls across multiple facilities.

You will follow protocols, maintain uptime, and provide empathetic support in routine and emergency situations. Responsibilities include call processing, staying proficient with paging systems, and handling difficult callers with tact.