Healthcare Switchboard & Call Center Specialist

CommonSpirit Health; Bismarck (ND); On-site; USD 21,000 - 28,000; Full time

Job summary

CHI St. Alexius Health in Bismarck, ND is seeking a Communication Switchboard Operator to assist patients, staff, and the community with rapid access to vital services.

You will handle high volumes of calls across the network, follow strict telecommunications protocols, and maintain system uptime with professional, empathetic communication. Key duties include call processing, paging system proficiency, conflict resolution, and crisis management to ensure continuous, quality service.

Qualifications

• Experience in reception and customer service.
• Familiarity with Microsoft Outlook and Windows.
• Excellent attendance and punctuality.
• Ability to respond effectively in emergency and stressful situations.

Responsibilities

• Process high volumes of inbound and outbound calls per protocols.
• Maintain knowledge of paging, call parking, and side-phone operations.
• Handle difficult callers with tact and diplomacy.
• Remain calm and professional during emergencies or outages.
• Aim to maximize efficiency and meet service benchmarks.
• Model the organization’s standards of service excellence.

Skills

Customer service

Calm under pressure

Communication skills

Telephone etiquette

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Windows

Job description

CHI St. Alexius Health in Bismarck, ND is seeking a Communication Switchboard Operator to assist patients, staff, and the community with rapid access to vital services.

You will handle high volumes of calls across the network, follow strict telecommunications protocols, and maintain system uptime with professional, empathetic communication. Key duties include call processing, paging system proficiency, conflict resolution, and crisis management to ensure continuous, quality service.