Patient Communications & Scheduling Specialist

Tenet Healthcare; Marietta (GA); On-site; USD 36,000 - 42,000; Full time

Job summary

Tenet Healthcare's Marietta Eye Clinic is seeking a Patient Scheduling Coordinator to assist patients with scheduling, inquiries, and related items. The role focuses on delivering a positive patient experience by handling calls and routing them to the proper channels.

You will schedule appointments at Marietta locations, verify information, educate patients on portal services, and maintain confidentiality, while following departmental guidelines and performance standards.

Qualifications

• High school diploma or equivalent required.
• Preferred: prior call center experience and 1 year patient registration.
• 2 years healthcare setting experience recommended.

Responsibilities

• Provide remarkable patient experience over the phone.
• Efficiently schedule patients at Marietta Eye Clinic locations.
• Route incoming calls with minimal errors.
• Educate patients on portal services and policies.
• Maintain patient confidentiality.
• Document messages and create tasks for triage as needed.
• Follow department guidelines and schedules.

Skills

Customer service

Phone communication

Education

High school diploma

Job description

Tenet Healthcare's Marietta Eye Clinic is seeking a Patient Scheduling Coordinator to assist patients with scheduling, inquiries, and related items. The role focuses on delivering a positive patient experience by handling calls and routing them to the proper channels.

You will schedule appointments at Marietta locations, verify information, educate patients on portal services, and maintain confidentiality, while following departmental guidelines and performance standards.