Patient Experience Coordinator (Marietta & Canton)

Woolfson-Eye-Institute; Lawrenceville (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Woolfson-Eye-Institute seeks a front desk/administrative staff member to handle patient check-in, chart preparation, and records management at our Georgia locations. The role involves verifying insurance, collecting co-pays, and coordinating with physicians and staff.

Responsibilities include answering calls, scheduling visits, and maintaining confidentiality while supporting smooth clinic operations. Flexibility for early mornings and occasional evenings is required.

Qualifications

• High school diploma or GED required.
• Knowledge of medical practice procedures and functions preferred.
• Strong communication and organizational skills essential.
• Experience with telephone systems and office equipment.
• Proficiency in Outlook, Word and EMR systems preferred.
• Flexibility to work early mornings and evenings.

Responsibilities

• Prepare charts for appointments; print daily appointment list for provider and create new patient chart within 24 hours of visit.
• Check patients in; verify insurance and demographics; collect co-payments and balances.
• Check out patients; schedule return visits as needed.
• Answer phones; take and relay messages; refer callers to other departments as needed.
• Copy, scan and mail documents and forms as needed.
• Perform related work as required.

Skills

Excellent communication skills

Strong organizational skills

Confidentiality

Education

High school diploma or GED

Tools

Outlook

Microsoft Word

EMR systems

Copiers/office equipment

Job description

Woolfson-Eye-Institute seeks a front desk/administrative staff member to handle patient check-in, chart preparation, and records management at our Georgia locations. The role involves verifying insurance, collecting co-pays, and coordinating with physicians and staff.

Responsibilities include answering calls, scheduling visits, and maintaining confidentiality while supporting smooth clinic operations. Flexibility for early mornings and occasional evenings is required.