Patient Communications & Scheduling Specialist

Oracle Corporation; Marietta (GA); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Marietta Eye Clinic is seeking a Call Center Representative to assist patients with scheduling, inquiries, and related items. The role supports internal customer service to ensure phone calls are managed efficiently and patient information is accurately handled.

The ideal candidate will have a high school diploma or GED, prior call center experience preferred, and demonstrate professionalism, confidentiality, and a positive patient experience during every interaction.

Qualifikationen

• Demonstrated customer service skills on the phone with patients
• Strong communication and interpersonal abilities
• Ability to handle multiple tasks with minimal error rates

Aufgaben

• Provide a remarkable Patient Experience by using customer service skills over the phone
• Efficiently schedule patients at locations within Marietta Eye Clinic
• Accurately schedule, reschedule, cancel and confirm appointments with low error rates
• Route incoming calls within the clinic with minimal errors
• Provide accurate information regarding scheduling and confirmations
• Follow up with patients per guidelines and respond to inquiries promptly
• Monitor appointment queues and prioritize scheduling goals

Kenntnisse

Customer service

Communication

Ausbildung

High school diploma or GED

Tools

Practice management system

Jobbeschreibung

Marietta Eye Clinic is seeking a Call Center Representative to assist patients with scheduling, inquiries, and related items. The role supports internal customer service to ensure phone calls are managed efficiently and patient information is accurately handled.

The ideal candidate will have a high school diploma or GED, prior call center experience preferred, and demonstrate professionalism, confidentiality, and a positive patient experience during every interaction.