Patient Communications Dispatcher

Merit Health; Jackson (MS); On-site; USD 19,000 - 25,000; Full time

Job summary

Merit Health in Jackson, MS seeks a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch calls to departments or providers in a professional manner. The role handles paging, emergency communications, and ensures accurate information delivery to patients, staff, and external customers.

Responsibilities include routing calls, notifying on‑call staff, verifying demographic data, and maintaining documentation per facility protocols.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting.
• 1-2 years of switchboard experience preferred.

Responsibilities

• Answer incoming calls promptly and route to the correct department or individual.
• Paging for employees, providers, rapid response teams, and during emergencies.
• Provide accurate information to patients, staff, providers, and external customers.
• Transfer calls to proper extensions and coordinate emergency codes.
• Screen and verify demographic information and maintain documentation.
• Maintain records of pages, notifications, and calls per facility protocols.
• Adhere to policies and maintain regular attendance.

Skills

Customer service

Switchboard operations

Call center experience

Healthcare setting

Job description

Merit Health in Jackson, MS seeks a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch calls to departments or providers in a professional manner. The role handles paging, emergency communications, and ensures accurate information delivery to patients, staff, and external customers.

Responsibilities include routing calls, notifying on‑call staff, verifying demographic data, and maintaining documentation per facility protocols.