Telephone Operator & Conference Call Specialist

Healthier-Mississippi-People-LLC; Jackson (MS); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Employer paid health insurance

401K with company match

Dental, vision available

Overtime available

Job summary

Healthier-Mississippi-People-LLC in Jackson seeks a customer-focused switchboard operator to manage calls, transfers, and conference scheduling, providing essential clerical support and directory services.

The role requires data entry, basic word processing, and strong customer service skills; training is provided for a full-time position with health insurance and retirement benefits.

Qualifications

• Knowledge of telephone consoles and related equipment.
• Basic data entry and word processing skills.
• Customer service; verbal and interpersonal skills.
• Ability to handle difficult or irate callers.
• Ability to resolve problems.

Responsibilities

• Operates switchboard and routes incoming calls to appropriate location.
• Schedules and places long distance and conference calls.
• Reviews and updates operator directory database.
• Researches and provides directory information to internal and external inquirers in accordance with applicable procedures.
• Receives and delivers messages from callers.
• Performs data entry and maintains appropriate logs and files.

Skills

Telephone switchboard knowledge

Data entry

Word processing

Customer service

Verbal/interpersonal skills

Problem resolution

Education

High school diploma or GED

Job description

Healthier-Mississippi-People-LLC in Jackson seeks a customer-focused switchboard operator to manage calls, transfers, and conference scheduling, providing essential clerical support and directory services.

The role requires data entry, basic word processing, and strong customer service skills; training is provided for a full-time position with health insurance and retirement benefits.