Patient Collections Specialist — Flexible Weekdays

CMRE Financial Services, Inc.; Brea (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid vacation

Medical, vision, dental, and life insurance

401(k) plan

Job summary

CMRE Financial Services, Inc. is seeking a full-time Collection Account Representative in Brea, California. Join a stable company with over 40 years of experience in healthcare, resolving unpaid balances while maintaining patient relationships.

Your role will involve outbound and inbound calls to patients and resolving payment issues. We value excellent communication and team collaboration. A high school diploma is required, and bilingual Spanish/English is a plus. Enjoy a supportive work environment with competitive benefits.

Qualifications

• Intelligent team members who can think quickly, multitask, and problem-solve.
• Ideal background: student pursuing a post-high school degree/certification or experience in healthcare, customer service, call centers, or sales.

Responsibilities

• Primarily making outbound calls and receiving inbound calls from patients and/or responsible parties.
• Troubleshoot situations and overcome objections to payment utilizing customer service and negotiation skills.
• Follow company policies and all applicable laws regarding collections and healthcare.

Skills

Excellent communication and people skills

Customer service skills

Negotiation skills

Team player

Bilingual Spanish/English

Typing and software skills

Education

High school diploma or equivalent

Tools

CollectOne

Job description

CMRE Financial Services, Inc. is seeking a full-time Collection Account Representative in Brea, California. Join a stable company with over 40 years of experience in healthcare, resolving unpaid balances while maintaining patient relationships.

Your role will involve outbound and inbound calls to patients and resolving payment issues. We value excellent communication and team collaboration. A high school diploma is required, and bilingual Spanish/English is a plus. Enjoy a supportive work environment with competitive benefits.