Licensed Optical General Manager

West Point Optical Group; Mesa (AZ); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading optical retail company in Arizona is seeking a Licensed Optical General Manager to drive sales and create a patient-centric environment. Responsibilities include managing payroll, training associates, and developing strong professional relationships with doctors. Candidates should possess a Bachelor's degree or comparable experience with proven retail and customer service skills. This is a full-time position offering a chance to lead and mentor a dedicated team.

Qualifications

• Proven track record of sales growth through sales skills and accountability for sales results.
• Ability to train, coach, and develop excellent patient-focused associates.
• Demonstrated ability to deliver outstanding patient experiences.

Responsibilities

• Drive profitable store sales by fostering a patient-focused retail culture.
• Manage payroll costs effectively in accordance with Company standards.
• Ensure appropriate coverage and quality of Doctor hours.

Skills

Sales growth

Training and coaching

Customer service experience

Communication skills

Retail management

Education

Bachelor's degree or comparable experience in retail operations

Job description

Overview

Join to apply for the Licensed Optical General Manager role at West Point Optical Group.

Major duties & responsibilities

• Drive profitable store sales by fostering a patient focused retail culture.
• Attainment of plan sales goal and comp store sales growth.
• Positive comp store contribution (year-on-year improvement).
• Manage payroll cost effectively, in accordance with Company standards.
• Manage gross margin, in accordance with Company standards.
• Effectively train and develop associates to consistently provide a patient care focused experience.
• Develop team of administratively skilled associates that provide support on daily operational tasks.
• Develop strong professional relationships with Doctors.
• Ensure appropriate coverage and quality of Doctor hours.
• Implementation of initiatives to increase number of exams and conversion of exams to sales.
• Participate in business planning and business updates.
• Accountable for the recruitment, training, development, and retention of high performing associates, as measured by:
  • Selection of brand right associates who demonstrate desired patient care behaviors
  • Effective and consistent associate On Boarding
  • Utilization of effective daily practice and role-playing
  • Employee satisfaction through two-way communication
  • Proactive manpower planning for adequate bench strength
  • Ensuring positive patient satisfaction, as measured by patient retention and survey responses.
• Ensure each store is effectively merchandised and presented according to standards as measured by:
  • Execution of planogram
  • Execution of visual appearance inside and outside of store (i.e., signage)
  • Maintenance of overall standards (i.e. cleanliness, housekeeping)
  • Associates exhibit professional presentation (i.e., attire) in accordance with Company standards
• Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery time quote as measured by:
  • Ready when promised
  • Remake and return percent as compared to Company average
  • Calls to customers to follow-up on purchases
• Maximize Managed Vision Care relationships and sales opportunities.
• Timely implementation of approved Marketing programs
• Execution of signage and promotions according to Company standards.
• Execution of operational procedures:
  • Safety (security system, safety information posted, fire extinguishers, door locks)
  • Maintenance as measured by proper housekeeping, carpet, store front windows, proper lighting, and store safety (safety information posted, fire extinguishers and door locks)

Knowledge & skills

• Proven track record of sales growth through sales skills and accountability for sales results.
• Ability to train (through practice and role-play), coach, and develop excellent patient focused, and sales and results-oriented associates.
• Demonstrated ability to deliver an outstanding experience during direct interaction with patients.
• Ability to recruit and select associates and doctors.
• Proven experience and results with a retail or customer service establishment.
• Ability to present and implement decisive and creative solutions to opportunities to grow the business.
• Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
• Foster positive and results-oriented associate and doctor relationships.
• Success in store merchandising and attention to detail.
• Ability to manage priorities through adaptability and flexibility.
• Willingness to take calculated risks
• Attention to detail and follow-up.
• Abilities to multi-task and delegate to maximize patient interaction.
• Computer experience preferred.

Education

Bachelor\'s degree or comparable experience in retail operations.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Staffing and Recruiting