Store Manager – Patient Experience & Growth

West Point Optical Group; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

West Point Optical Group is seeking a Store Manager in Columbus, Ohio, to drive profitable sales and enhance patient experiences. Responsibilities include managing store operations, training staff, and ensuring high quality of service. The ideal candidate has a Bachelor's degree, strong sales skills, and experience in retail operations. This role involves maintaining positive relationships with associates and doctors while achieving sales goals in a supportive and productive environment.

Qualifications

• Proven track record of sales growth through accountability for sales results.
• Ability to train, coach, and develop patient-focused associates.
• Demonstrated experience in retail or customer service.

Responsibilities

• Drive profitable store sales by fostering a patient-focused retail culture.
• Manage payroll cost effectively in accordance with company standards.
• Ensure positive patient satisfaction through follow-up and service delivery.

Skills

Sales growth skills

Training and coaching

Customer service experience

Communication skills

Detail-oriented

Team management

Optical knowledge

Education

Bachelor's degree or comparable experience in retail operations

Job description

West Point Optical Group is seeking a Store Manager in Columbus, Ohio, to drive profitable sales and enhance patient experiences. Responsibilities include managing store operations, training staff, and ensuring high quality of service. The ideal candidate has a Bachelor's degree, strong sales skills, and experience in retail operations. This role involves maintaining positive relationships with associates and doctors while achieving sales goals in a supportive and productive environment.