Patient-Client Specialist - Cox North

CoxHealth; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Retirement with employer match

Job summary

CoxHealth at Cox North in Springfield, MO, is seeking a Patient-Client Specialist in Occupational Medicine. You will be the first point of contact for patients, handling scheduling, check-in/out, and billing to ensure a smooth, welcoming experience.

The role supports high patient volumes with strong communication, teamwork, and independent work. Full-time, 8a-5p, day shift; education required is a High School Diploma or equivalent.

Qualifications

• High School Diploma or equivalent required.
• Experience in patient care or physician office work preferred.
• Ability to handle multiple tasks and phone lines.

Responsibilities

• Manage daily patient check-in and check-out procedures.
• Oversee billing practices for visits.
• Provide excellent customer service from scheduling to departure.

Skills

Multi-tasking

Communication skills

Teamwork

Customer service

Education

High School Diploma or equivalent

Job description

Facility

Cox North: 1423 N Jefferson Ave, Springfield, Missouri, United States of America, 65802

Department

1017 Occupational Medicine SGF

Scheduled Weekly Hours

40

Hours

8a-5p

Work Shift

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

Job Description

Occupational Medicine provides employer services as well as work injury care to a large number of employers groups across the region. The Patient-Client Specialist is typically the first contact our customers have over the phone or in person. The individual in this position plays a pivotal role in ensuring patients have a great experience from the moment they schedule an appointment to when they leave the office. This position requires individuals to have excellent customer skills and a basic working knowledge of front office clinical procedures. This position is responsible for the daily preparation and submission and oversight of clinical patient check-in and check-out procedures as well as billing practices. The Patient-Client Specialist must be capable of managing heavy workload and managing of several tasks at one time. Other duties may be assigned.

Education

• Required: High School Diploma or equivalent

Experience

• Preferred: Previous experience in patient care and physician office work or worker’s compensation management and care

Skills

• Capable of multi-tasking and answering multiple phone lines
• experience working with large patient volumes on a daily basis.
• ability to communicate effectively with a variety of people
• ability to work independently or as part of a team

Licensure/Certification/Registration

• N/A