Ambulatory Care Coordinator I

CoxHealth; Branson (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Employer 401(k) match

Job summary

CoxHealth is seeking an Ambulatory Care Coordinator I to join the Population Health team in Missouri. The role supports care teams by coordinating activities across clinical and community settings, focusing on gaps in care and timely patient outreach.

You will schedule appointments, organize resources, and assess social determinants of health while working under indirect supervision. Strong teamwork and communication are essential.

Qualifications

• Bachelor's Degree in Health/Human Services related field or 8 years' related experience.
• 1 year of customer service experience required.
• Preferred: 1 year prior experience with clinic operations.
• Must be team-oriented with strong leadership, communication, problem-solving, and organizational skills.

Responsibilities

• Coordinate efforts related to Population Health and related care teams.
• Communicate with patients regarding open gaps in care (medication adherence, screenings).
• Schedule appointments and arrange resources (medications, financial assistance, formulary).
• Assess social determinants of health and coordinate community resources.
• Collaborate with clinic staff to ensure smooth operations.

Skills

EMR navigation

Microsoft Office (Excel)

Attention to detail

Multitasking

Professional communication

Education

Bachelor's degree in Health/Human Services

Tools

Electronic Medical Records (EMR)

Job description

Facility: Home Support: 2240 W Sunset St, Springfield, Missouri, United States of America, 65807 Department: 1320 Population Health PCHH Scheduled Weekly Hours: 40 Hours: 8:00am to 4:30pm Work Shift: Day Shift (United States of America)

Benefits

• Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description

Ambulatory Care Coordinator I positions assist the care teams of CoxHealth (e.g. Population Health Services) by coordinating efforts related to our specialty and managed care populations. Position works under indirect supervision and works in both clinical and community-based settings. Responsibilities can include, but are not limited to, communicating directly with patients regarding open gaps in care (e.g. medication adherence, breast cancer screenings, colorectal cancer screenings), scheduling appointments, procurement and organization of resources (e.g. medications, financial assistance, ambulatory formulary) and assessing social determinants of health. Must be team-oriented and have strong leadership, communication, problem-solving, and organizational skills.

Education

• Required: Bachelor's Degree in Health/Human Services related field OR 8 years' related experience

Experience

• Required: 1 year customer service experience
• Preferred: One year prior experience with clinic operations

Skills

• Ability to navigate and properly utilize the electronic medical record, Microsoft Office products (e.g. Excel), and payer provided platforms
• Detail oriented, with excellent organizational skills and the ability to prioritize reports and data management
• Ability to manage multiple tasks concurrently
• Excellent communication skills required, with ability to interact with patients, clinic staff, and team members in a professional and courteous manner

Licensure/Certification/Registration

• N/A

Our Mission

To improve the health of the communities we serve.

Our Vision

To be the best for those who need us.

Our Values

Safety, compassion, respect, and integrity.

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare's Best Places to work five times. Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025). CoxHealth is the region's employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients.

At CoxHealth, we don't just provide medical services; we've created an atmosphere where innovation, collaboration, values, and excellence come together to transform lives. Whether you desire to work in a clinical or non-clinical capacity, CoxHealth has the perfect position for you! CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs and more than 14,000 employees throughout southwest Missouri. We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we're here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day. Thank you for choosing CoxHealth.