Client Service Coordinator

Abqpetcarehospital; Kirkwood (MO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k

PTO

Uniform allowance

Pet discounts

Job summary

National Veterinary Associates is seeking a friendly Veterinary Receptionist to welcome clients and their pets, manage scheduling, and support a busy front desk. You will handle calls, emails, records, and payments while coordinating with the veterinary team for smooth operations.

Competitive pay, full-time, and a benefits package are offered. This role emphasizes top-notch customer service, empathy, and the ability to thrive in a fast-paced, pet-friendly clinic environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to deliver top-notch customer service with professionalism and kindness.
• Basic computer skills for scheduling, records, and payment processing.

Responsibilities

• Greet clients and their pets with warmth, empathy, and a genuine smile.
• Schedule appointments and manage our busy clinic calendar.
• Answer calls, emails, and messages promptly and professionally.
• Keep client records up-to-date, including medical history and insurance details.
• Assist with check-in and check-out, including payment processing.
• Share helpful information about our services, products, and procedures.
• Keep the reception area tidy, welcoming, and pet friendly.
• Work closely with our veterinary team to keep the clinic running smoothly.

Skills

Customer service

Communication

Computer skills

Attention to detail

Job description

Veterinary Receptionist

Join Our Caring, Pet-Loving Team!

About Us:

We’re more than just a veterinary clinic, we’re a team of compassionate animal lovers dedicated to providing the very best care for pets and the people who love them. From wagging tails to happy purrs, we’re here for every step of the journey, and we’re looking for someone just as enthusiastic to join our front desk team.

The Role:

As our Veterinary Receptionist, you’ll be the smiling face and friendly voice that welcomes clients and their pets. You’ll be the first point of contact, making every visit feel smooth, organized, and stress-free for both humans and animals alike.

What You’ll Do:

• Greet clients and their pets with warmth, empathy, and a genuine smile
• Schedule appointments and manage our busy clinic calendar
• Answer calls, emails, and messages promptly and professionally
• Keep client records up-to-date, including medical history and insurance details
• Assist with check-in and check-out, including payment processing
• Share helpful information about our services, products, and procedures
• Keep the reception area tidy, welcoming, and pet friendly
• Work closely with our veterinary team to keep the clinic running smoothly

What We’re Looking For:

• Excellent verbal and written communication skills
• A natural ability to deliver top notch customer service with professionalism and kindness
• Familiarity with animal care is a plus (pet grooming, dog training, equine care, animal husbandry, or pet care experience)
• Bonus points for knowledge of lab procedures or veterinary critical care
• Comfort working in a fast-paced environment while staying detail oriented
• Basic computer skills for scheduling, records, and payment processing

Why You’ll Love Working Here:

• Competitive pay based on experience ($16-$18)
• Eligible for periodic bonus (where applicable)
• Benefits: Medical, Vision, Dental, 401k, Short and long term leave, uniform allowance, PTO and discounts for your pets.
• Flexible schedule with rotating Saturdays.
• Full-time position with opportunities to grow within the clinic
• A positive, team-oriented environment that values both pets and people
• The rewarding feeling of helping animals every single day

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.