Front Office Coordinator

Abqpetcarehospital; Clive (IA); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Health Insurance

401(k)

Uniform allowance

Paid time off

Paid holiday

Employee pet discounts

Continuing education

Bonus incentives

Job summary

University West Pet Clinic in Iowa is seeking a Front Office Coordinator to join our busy animal hospital team. The role focuses on excellent customer service, efficient appointment scheduling, and welcoming clients with a friendly, professional demeanor.

The FOC will handle phones, coordinate the appointment calendar, assist veterinarians, and manage front desk operations. Eligibility includes a high school diploma, ability to type 45 wpm, lift 35 lbs, and availability Saturdays.

Qualifications

• Front Office Coordinator role requiring strong customer service and communication.
• Typing speed 45 wpm+ and ability to lift 35+ lbs.
• Available Saturdays and varying weekday hours.

Responsibilities

• Answer phone calls and schedule appointments.
• Assist veterinarians and prepare prescriptions/medications as requested.
• Maintain front desk and greet clients.
• Process payments and cash handling.
• Use clinic software to retrieve records and print reports.
• Promote the hospital on social media and assist with outreach.
• Learn basic veterinary concepts and maintain orderly records.
• Stock and restock front desk supplies.
• Assist with client communication in various situations.

Skills

Customer service

Communication

Typing 45 wpm

Lift 35+ lbs

Education

High school diploma or GED

Job description

University West Pet Clinic is a busy animal hospital looking for one more person to add to our team as a Front Office Coordinator (FOC)! If you have excellent customer service and communication skills, have a great sense of urgency, an excellent attention to detail, have a desire to learn about and work in the veterinary medical profession, and love animals, this may be the position for you!

Responsibilities and Duties

Upholding our standards of care and customer service while also:

• Answering phone calls
• Scheduling appointments and managing the appointment scheduler
• Assisting veterinarians
• Filling medications, prescription diets (up to 35 lbs), and other products/items as requested
• Communicating effectively with clients in various types of situations
• Using the computer/various technology to accurately retrieve records, print daily reports, and complete projects as needed
• Promoting the hospital through the use of the hospital's social media account(s)
• Learning and exercising knowledge in basic veterinary principals
• Cash handling and discharging patients through the use of veterinary software
• General maintenance of the front desk/reception area
• Acting as the face of the clinic, greeting clients and helping them out as needed

Qualifications and Skills

Everyone working with University West Pet Clinic embraces our high standards of customer service and veterinary care. Front Office Coordinators play a pivotal role in our practice and are the first and last contact for our clients. They must strive to create positive lasting impressions and inspire our team to keep excelling as we continue to grow.

REQUIREMENTS

Highschool diploma, GED, or equivalent. A ability to type 45 words per minute or more. A ability to lift 35+ lbs. Customer service experience preferred, veterinary knowledge or experience is a plus but not required. Must be available Saturdays in addition to varying hours throughout the week. Must pass a routine background check and drug screen.

Benefits

FULL-TIME OPPORTUNITY INCLUDES:

• Health Insurance
• Various team and individual bonuses/incentives
• 401(k)
• Uniform allowance
• Paid time off
• Paid holiday
• Employee pet discounts
• Continuing education

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 20 – 36 per week

Schedule:

• Monday - Friday from 7am - 6pm
• Saturdays from 7am - 12pm
• Up to 10 hour shifts on weekdays

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.