Patient-Centric Medical Secretary | Front Desk Scheduling

Pain & Disability Institute, P.C.; Journal Square (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Bonus based on performance

Job summary

Pain and Disability Institute PC in Jersey City, NJ is seeking a dedicated Medical Secretary to join our healthcare team. This role supports front desk operations and clinical staff in a fast-paced medical environment, delivering exceptional patient experiences.

Responsibilities include greeting patients, scheduling appointments, managing EHR records, processing insurance verifications and referrals, handling billing support, and preparing documentation for providers.

Qualifications

• Prior experience as a Medical Secretary, Medical Receptionist, or in a healthcare admin role preferred.
• Familiarity with medical terminology, ICD-10 codes, and insurance processes.
• Proficiency with EHR/EMR systems and Microsoft Office Suite.
• Strong communication and interpersonal skills with a patient-first attitude.
• Ability to multitask and stay organized in a high-volume clinical setting.
• Knowledge of HIPAA regulations and patient confidentiality requirements.
• High school diploma or equivalent; medical administrative certification is a plus.

Responsibilities

• Greet and check in patients, managing front desk operations with professionalism and care.
• Schedule, confirm, and coordinate patient appointments and follow-up visits.
• Answer and direct incoming phone calls, responding to patient inquiries in a timely manner.
• Maintain and update electronic health records (EHR) and patient files accurately.
• Process insurance verifications, referrals, and prior authorizations.
• Handle medical billing support, co-pay collection, and patient account management.
• Prepare and manage correspondence, medical forms, and documentation for providers.

Skills

Communication skills

Interpersonal skills

Patient-first attitude

multitasking

Education

High school diploma or equivalent

Medical administrative certification

Tools

EHR/EMR systems

Microsoft Office Suite

Job description

Pain and Disability Institute PC in Jersey City, NJ is seeking a dedicated Medical Secretary to join our healthcare team. This role supports front desk operations and clinical staff in a fast-paced medical environment, delivering exceptional patient experiences.

Responsibilities include greeting patients, scheduling appointments, managing EHR records, processing insurance verifications and referrals, handling billing support, and preparing documentation for providers.