Patient-Centric IT Support Technician

RiseMe; New York (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

RiseMe in New York is seeking a dedicated Support Technician to respond to help desk tickets, diagnose problems with computers, printers, software, and peripherals, and set up new devices for users.

You will maintain systems, monitor security, document troubleshooting steps, train staff, manage user accounts and permissions, and escalate complex issues to higher-level IT teams as needed.

Qualifications

• High school diploma or GED required.
• CompTIA A+ certification preferred.
• Able to work independently or in a team.
• Strong understanding of computer hardware, software, networking, and OS Windows/macOS/Linux.
• Excellent analytical and diagnostic skills.
• Ability to explain technical concepts clearly to non-technical users.
• Ability to manage multiple tickets and prioritize tasks.
• Valid NYS Driver’s License and vehicle.
• Able to lift 50lbs.

Responsibilities

• Respond to help desk tickets and requests for technical assistance.
• Diagnose and fix problems with computer systems, printers, software, and peripherals.
• Work on password resets and network issues.
• Set up new computers, mobile devices, and other equipment; install, update, and manage software/drivers.
• Perform regular maintenance to ensure networks, hardware, and systems run efficiently.
• Monitor systems and devices for potential security threats.
• Document and update knowledge bases with resolved issues and steps.
• Collaborate with IT staff and escalate complex issues to higher-level staff.
• Train employees on new hardware/software and security best practices.
• Manage user accounts and permissions.
• Perform PC maintenance, hardware/software installs and upgrades, inventory tracking.
• Setup, configure and troubleshoot printers; lift up to 50lbs.
• Adhere to company policies and maintain inventory.
• Perform other tasks as assigned.

Skills

Troubleshooting

Networking

Windows OS

macOS

Linux

Ticket management

Incident response

Communication

Education

High school diploma / GED

CompTIA A+ certification

Tools

Printers

Remote support tools

Job description

RiseMe in New York is seeking a dedicated Support Technician to respond to help desk tickets, diagnose problems with computers, printers, software, and peripherals, and set up new devices for users.

You will maintain systems, monitor security, document troubleshooting steps, train staff, manage user accounts and permissions, and escalate complex issues to higher-level IT teams as needed.