IT SUPPORT TECHNICIAN

RiseMe; New York (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

RiseMe in New York is seeking a dedicated Support Technician to respond to help desk tickets, diagnose problems with computers, printers, software, and peripherals, and set up new devices for users.

You will maintain systems, monitor security, document troubleshooting steps, train staff, manage user accounts and permissions, and escalate complex issues to higher-level IT teams as needed.

Qualifications

• High school diploma or GED required.
• CompTIA A+ certification preferred.
• Able to work independently or in a team.
• Strong understanding of computer hardware, software, networking, and OS Windows/macOS/Linux.
• Excellent analytical and diagnostic skills.
• Ability to explain technical concepts clearly to non-technical users.
• Ability to manage multiple tickets and prioritize tasks.
• Valid NYS Driver’s License and vehicle.
• Able to lift 50lbs.

Responsibilities

• Respond to help desk tickets and requests for technical assistance.
• Diagnose and fix problems with computer systems, printers, software, and peripherals.
• Work on password resets and network issues.
• Set up new computers, mobile devices, and other equipment; install, update, and manage software/drivers.
• Perform regular maintenance to ensure networks, hardware, and systems run efficiently.
• Monitor systems and devices for potential security threats.
• Document and update knowledge bases with resolved issues and steps.
• Collaborate with IT staff and escalate complex issues to higher-level staff.
• Train employees on new hardware/software and security best practices.
• Manage user accounts and permissions.
• Perform PC maintenance, hardware/software installs and upgrades, inventory tracking.
• Setup, configure and troubleshoot printers; lift up to 50lbs.
• Adhere to company policies and maintain inventory.
• Perform other tasks as assigned.

Skills

Troubleshooting

Networking

Windows OS

macOS

Linux

Ticket management

Incident response

Communication

Education

High school diploma / GED

CompTIA A+ certification

Tools

Printers

Remote support tools

Job description

OUR VISION

To continue as an eminent healthcare provider on Long Island, dedicating ourselves to providing exceptional health care for all our patients and to transform both the lives of the individual, and the community, for the better, one person at a time.

OUR MISSION

To provide access to equitable, optimal healthcare by improving the overall wellness of all individuals in our communities and delivering high quality comprehensive patient centered care.

OUR VALUE PROPOSITION

To provide whole person care that will ensure that all patients have access to primary, specialty and social health care to achieve and maintain optimal wellness at a transparent and affordable cost.

JOB TITLE:

Support Technician

REPORTS TO:

Director of Information Technology

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of this position.

RESPONSIBILITIES:

• Respond to help desk tickets and other requests for technical assistance from employees
• Diagnose and fix problems with computer systems, printers, software, and other peripheral devices.
• Work on issues ranging from password resets to more complex network problems.
• Set up new computers, mobile devices, and other equipment for users. They also install, update, and manage software and drivers.
• Perform regular maintenance to ensure networks, hardware, and systems are running correctly and efficiently.
• Monitor systems and devices for potential security threats.
• Document and update knowledge bases using details of user inquiries, resolved issues, and troubleshooting steps for future reference.
• Collaborate with other IT members and **escalate** complex issues to higher-level IT staff or MSP groups.
• Train employees on how to operate new hardware and software effectively and follow security best practices.
• Manage user accounts and permissions: Create, modify, and delete user accounts and manage access rights to maintain security and compliance.
• Perform PC maintenance, hardware and software installation and upgrades, equipment salvages and inventory tracking.
• Setup, configure and troubleshoot printers. Job requires the ability to lift, move and relocate equipment, monitors, and peripherals that may weight up to 50lbs each.
• Adhere to all company policies and procedures.
• Maintain equipment inventory and related documents.
• Perform all other tasks as assigned or required.

QUALIFICATIONS:

• High school diploma / GED
• CompTIA A+ certification preferred
• Able to work independently or as part of a team.
• A strong understanding of computer hardware, software, networking, and operating systems like Windows, macOS, and Linux.
• Excellent analytical and diagnostic skills to identify the root cause of an issue and determine the best solution.
• The ability to explain complex technical concepts clearly to non-technical users, both verbally and in writing.
• The ability to manage multiple support tickets simultaneously and prioritize tasks effectively.
• Strong interpersonal skills, patience, and a helpful demeanor to assist frustrated or confused users.
• Valid NYS Driver’s License and vehicle.
• Able to lift 50lbs.

SALARY

$25.00-$30.00 Hourly

MORE INFORMATION

This is a non-exempt position.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.