Patient-Centric Healthcare Security Officer

Aurora Health Care; Milwaukee (WI); On-site; USD 42,000 - 55,000; Full time

Job summary

Aurora Health Care in Milwaukee, WI is seeking a full-time Security Officer to provide professional, compassionate security services across campus. You will perform interior and exterior patrols, respond to emergencies, de-escalate incidents, and coordinate with law enforcement while upholding safety policies and patient-centered care.

Responsibilities include inspecting for hazards, managing incidents, and delivering security awareness education to staff.

Qualifications

• High school diploma or GED.
• Typically requires 1 year of experience in security, public safety, or customer service.
• Ability to respond to emergencies and maintain professional conduct.
• Ability to de-escalate and use force when necessary.
• Must pass background investigation and drug screening.

Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de‑scalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.)
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Maintains current Department training standards in radio communications, verbal de‑s‑calation, hemorrhage control (e.g. “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department‑issued equipment and/or requirements identified in training academy and the Annual Training Plan.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.
• Utilizes Interview and Interrogation tactics to uncover information about incidents that have occurred.
• Completes patrolling with a community‑oriented approach.

Skills

Customer service

De-escalation

Professionalism

Situational awareness

Public safety

Education

High school diploma or GED

Tools

TASER

Radio communications equipment

Job description

Aurora Health Care in Milwaukee, WI is seeking a full-time Security Officer to provide professional, compassionate security services across campus. You will perform interior and exterior patrols, respond to emergencies, de-escalate incidents, and coordinate with law enforcement while upholding safety policies and patient-centered care.

Responsibilities include inspecting for hazards, managing incidents, and delivering security awareness education to staff.