Patient-Centric Healthcare Operations Specialist

AdaptHealth; Burlington (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off

Job summary

AdaptHealth is hiring an Operations Specialist in the United States. This role supports patient care and operational excellence, driving process improvements and team performance. You will engage in documentation review, insurance verifications, and EMR data entry to ensure accurate records and efficient workflows.

The position requires a minimum of one year of related work experience and a High School Diploma (or higher). Experience in healthcare administration or related fields is preferred.

Qualifications

• 1 year of relatable work experience required.
• Excellent communication and problem-solving abilities.
• Proficient with Microsoft Office and healthcare systems is a plus.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Customer service

Analytical skills

Multi-tasking

Microsoft Office

Education

High School Diploma

Associate’s degree in Healthcare Administration

Business Administration

Tools

EMR systems

Job description

AdaptHealth is hiring an Operations Specialist in the United States. This role supports patient care and operational excellence, driving process improvements and team performance. You will engage in documentation review, insurance verifications, and EMR data entry to ensure accurate records and efficient workflows.

The position requires a minimum of one year of related work experience and a High School Diploma (or higher). Experience in healthcare administration or related fields is preferred.