Patient-Centric Dispensary Associate & Delivery

Texas Original; El Paso (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Texas Original Compassionate Cultivation is seeking a Dispensary Associate to connect with patients, provide personalized cannabis recommendations, and ensure smooth in-house and delivery operations. You will handle patient profiles, point-of-sale transactions, and compliance tasks in a fast-paced environment.

Ideal candidates are guest-focused, organized, and able to follow strict protocols. You will be a face of the company, delivering excellent customer service and contributing ideas for

Qualifications

• Experience delivering high-quality customer service.
• Ability to follow protocols for accuracy and compliance.
• Strong communication with patients and team.

Responsibilities

• Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions.
• Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary.
• Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures.
• Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time.
• Commit to being the Gold Standard in customer service by building and maintaining customer relationships.
• Gather feedback from patients and communicate any questions or concerns with the appropriate department(s).
• Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original
• Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules and HR policies
• Contribute to team environment and company advancement in alignment with Texas Original direction
• Other duties assigned
• Serve as the first line of defense for the company, upholding our standards of excellence in customer service. Interact with customers via phone, email, and in-person to aid, answer inquiries, and resolve issues related to orders, shipments, and account management.
• Process online orders accurately and efficiently, ensuring timely fulfillment and delivery. Assist customers with placing orders over the phone, providing product information, pricing, and availability as needed.
• Execute daily order fulfillment tasks while adhering to regulatory standards
• Maintainingaccurateinventory records and fulfillment practices
• Verify prescriptions, pick products, and pack orders while ensuring accuracy and compliance
• Deliver time sensitive orders to patients and retail locations while maintain accuracy and professionalism
• Load and unload orders at the beginning and end of each shift, ensuring secure transport and handling
• Conduct pre-trip vehicle inspections and ensure all deliveries comply with company safety and transportation standards
• Verify and collect all required delivery documentations, including patient signatures
• Communicate with support teams to resolve delivery issues in real time while following all company and TCUP regulations

Skills

Customer service

POS system

Communication

Attention to detail

Tools

Point of Sale (POS) system

Job description

Texas Original Compassionate Cultivation is seeking a Dispensary Associate to connect with patients, provide personalized cannabis recommendations, and ensure smooth in-house and delivery operations. You will handle patient profiles, point-of-sale transactions, and compliance tasks in a fast-paced environment.

Ideal candidates are guest-focused, organized, and able to follow strict protocols. You will be a face of the company, delivering excellent customer service and contributing ideas for