Patient Care Telesales Advocate (Onsite)

CenterWell; Florida; On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

Humana, Inc. is seeking a Care Delivery Telesales Agent at CenterWell Senior Primary Care in Lady Lake, FL. This on-site role handles inbound and outbound calls, engages with prospective patients, and guides them through new patient registration and scheduling of tours for primary and specialty care.

You will support the Sales & Marketing team, maintain CRM/EMR records, and help meet performance targets while delivering compassionate, patient-centered service.

Qualifications

• 1+ years customer or patient service experience.
• Experience working in a medical office, sales, call center or similar environment.
• Experience using CRM/EMR software systems.
• Healthcare experience preferred.
• Proficiency with Athena preferred.

Responsibilities

• Advocate for our brand, care model, care centers, services, clinicians, and new patient experience.
• Represent our core values of service, quality, stewardship, innovation, passion and teamwork to new patients and coworkers.
• Provide support, engagement and care to prospective patients.
• Help grow our Primary Care, Medicare Advantage patient panel by scheduling New Patient Tours and appointments.
• Perform needs analysis by listening to prospective patients’ health needs and asking probing questions.
• Process new patient registration using up-to-date tools and workflows for accurate registration.
• Collaborate with Primary and Specialty Care Teams to meet patient needs.
• Track prospective patient information in the CRM and update CRM/EMR systems.
• Report outcomes of calls to assess campaigns and plan future campaigns.
• Meet performance and service level goals (abandoned rate, wrap-up codes, productivity, call quality).
• Use multiple software programs (CRM, Athena, Radix, Counsel Ear).

Skills

Customer service

Medical office experience

Call center experience

EMR/CRM software

Tools

Athena

Job description

Humana, Inc. is seeking a Care Delivery Telesales Agent at CenterWell Senior Primary Care in Lady Lake, FL. This on-site role handles inbound and outbound calls, engages with prospective patients, and guides them through new patient registration and scheduling of tours for primary and specialty care.

You will support the Sales & Marketing team, maintain CRM/EMR records, and help meet performance targets while delivering compassionate, patient-centered service.