Patient Care Specialist II

Vera Whole Health, Inc.; Fairbanks (AK); On-site; USD 25,000 - 37,000; Full time

Job summary

Vera Whole Health, Inc. is seeking a Patient Care Specialist II to coordinate front office tasks, scheduling, patient communication, and documentation across care center workflows. This role supports efficient operations and accurate information flow among patients, providers, and staff.

The position involves verifying demographics and insurance, handling routine inquiries, and maintaining EMR and scheduling records under moderate supervision.

Qualifications

• High school diploma or equivalent required.
• Experience in administrative, patient access, customer service, or healthcare support preferred.
• Knowledge of front office healthcare operations, scheduling, and patient communication processes.
• Proficiency with EMR systems and scheduling tools; ability to handle routine issues.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation.
• Respond to patient calls, messages, and front desk inquiries with accurate information.
• Identify scheduling gaps or incomplete information and resolve routine issues.
• Route clinical messages, refill requests, forms, and inquiries to care team members.
• Maintain accurate records in electronic medical record and scheduling systems.
• Support daily front office workflow by coordinating with clinical staff and escalating issues.

Skills

Front office operations

Scheduling

Patient communication

Documentation

Attention to detail

Confidentiality

Time management

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling systems

Phone systems

Office software

Job description

Job Description Summary

Coordinates standard front office, scheduling, patient communication, and documentation activities that support efficient care center operations. Applies working knowledge of clinical support workflows to resolve routine patient access questions, update records, manage appointment activity, and support accurate information flow between patients, providers, and staff. Patient Care Specialist II handles standard operational processes under moderate supervision, applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and have direct impact on team output. This job communicates information that may require explanation, and achieves results within defined oversight.

KEY RESPONSIBILITIES

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

QUALIFICATIONS

• High school diploma or equivalent required; 1-2 years of administrative, patient access, customer service, or healthcare support experience.
• Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes.
• Ability to interpret standard procedures and resolve routine to moderately complex patient support issues.
• Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software.
• Knowledge of insurance verification, referrals, or medical terminology preferred.
• Strong communication, service orientation, attention to detail, confidentiality, and time management skills.

Compensation Range: $18.00 to $27.00. The anticipated base salary range represents the Company’s good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.