Patient Care Specialist

Medley Pharmacy, Inc.; Rolla (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

Medley Pharmacy, Inc. in Rolla, MO is seeking a Patient Care Specialist for our Home Medical Equipment (DME) department. You will work directly with patients, families, and healthcare providers to select and use durable medical equipment, delivering care in patients' homes.

Training is provided, and the role offers flexible full-time or part-time schedules in a pharmacy-based DME setting with opportunities for growth in healthcare.

Qualifications

• Assist patients and caregivers with selecting and understanding how to use durable medical equipment (DME).
• Deliver and set up equipment in patients' homes.
• Coordinate with healthcare providers and insurers for documentation and coverage.
• Maintain accurate patient and equipment records.
• Provide compassionate, patient-focused care.

Responsibilities

• Educate patients on proper use of durable medical equipment.
• Demonstrate equipment and provide safety guidance to families.
• Assist with delivery and in-home setup of equipment.
• Document interactions and coordinate with healthcare providers.
• Support sales growth by building relationships with patients and community partners.

Skills

Empathy

Communication

Customer service

Learning agility

Organized

Job description

Patient Care Specialist - Home Medical Equipment

(Training Provided - Make a Difference in People's Lives)

About Us

We are a local, community-focused pharmacy and home medical equipment provider dedicated to improving the lives of our patients. Our team is committed to compassionate care, personalized service, and helping patients maintain their independence at home.

Position Overview

We are looking for a kind, caring, and people-focused team member to join our Home Medical Equipment (DME) department. In this role, you will work directly with patients, families, and healthcare providers to provide essential medical equipment such as mobility aids, home safety supplies, and therapeutic shoes.

No prior DME experience is required - we provide all training

If you have a heart for helping others and an interest in healthcare, this is an excellent opportunity to build a meaningful career.

What You’ll Do

• Assist patients and caregivers with selecting and understanding how to use durable medical equipment (DME).
• Provide education, demonstrations, and compassionate support to ensure safe and effective use of equipment.
• Deliver and set up equipment in patients’ homes (some lifting and driving required).
• Work with healthcare providers and insurance to ensure proper documentation and coverage.
• Maintain accurate patient and equipment records.
• Support sales growth by building trusted relationships with patients, caregivers, and community partners.

What We Are Looking For

• Compassionate and patient-focused - enjoys helping others.
• Strong communication and customer service skills.
• Ability to learn and adapt - we provide all necessary DME training.
• Comfortable with light physical work (lifting/transporting equipment).
• Reliable, organized, and detail-oriented.
• Prior experience in healthcare, customer service, or sales is a plus, but not required.

Why Join Us

• Hands-on training provided - no prior medical equipment experience required.
• A chance to make a real difference in patients’ lives every day.
• Supportive, community-based work environment.
• Competitive pay with opportunities for growth in the healthcare field.
• Benefits package (health, retirement, paid time off, etc. - adjust to your offering).

Work Schedule

• Job Type: Full-Time or Part-Time
• Schedule: Monday-Friday, 8:30 AM-5:30 PM
• Clinical and retail setting within a pharmacy-based DME environment.