Patient Care Specialist

sentara; Chestnut (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

401k/Employer Match

Tuition Assistance

Job summary

Sentara Healthcare in Newport News, VA is seeking a Patient Care Specialist to provide non-clinical support in a physician's office and ensure an excellent patient experience by performing a variety of administrative tasks to support patient care delivery.

Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, teamwork is emphasized to ensure the best care for our patients.

Qualifications

• 3 years of customer service experience (Required).
• 1 year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers (Required).
• HS Diploma (Required).

Responsibilities

• Provide non-clinical support within a physician's office.
• Perform administrative tasks to support patient care delivery.
• Answer phones, schedule appointments, and answer patient questions.

Skills

Customer service

Education

HS Diploma (Required)

Associate degree or higher in lieu of experience

Tools

Health insurance plans knowledge

Job description

City/State

Newport News, VA

Work Shift

First (Days)

Overview:

Sentara Community Care Center Chestnut is now hiring a full-time Patient Care Specialist in Newport News , VA !

This is a full-time position.

Clinic Hours

Monday-Tuesday: 8:00 AM-5:00 PM

Wednesday-Thursday: 8:00 AM-6:00 PM

Friday: 8:00 AM-2:00 PM

Saturday: The clinic is open on the 2nd and 4th Saturday of each month. Staff will be required to work one Saturday per month.

Staff will work a rotating schedule based on clinic needs.

Additionally, this position requires attendance at one community event per month .

Overview

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Education

HS Diploma ( Required )

Associate Level degree or higher in lieu of the required experience will be considered

Experience

3 years Customer Service experience ( Required )

1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers ( Required )

Keywords

Patient Care Specialist, Talroo-Allied Health, Medical Office

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.69 - $32.44 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Equal Opportunity

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Tobacco-Free Environment

In support of our mission "to improve health every day," this is a tobacco-free environment.

Remote Work Locations

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.