Patient Care Specialist

Sentara Health Plans; Glen Allen (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Care Specialist to enhance the patient experience through exceptional administrative support. This full-time role involves answering patient inquiries, scheduling appointments, and ensuring seamless communication within the team. The ideal candidate will bring strong customer service skills and a background in medical terminology. Join a supportive environment that values teamwork and professional growth, while enjoying a range of benefits designed to support your career and family needs. This opportunity is perfect for those looking to make a meaningful impact in healthcare.

Benefits

Adoption Reimbursement

Paid Time Off

Tuition Assistance

401k with Employer Match

Pet Insurance

Legal Resources Plan

Discretionary Bonus

Paid Parental Leave

Sick Leave

Long-Term Disability

Qualifications

• 3 years of customer service experience required.
• Experience with health insurance plans and medical records data is essential.

Responsibilities

• Provide non-clinical support within a physician's office.
• Answer phones, schedule appointments, and assist patients.

Skills

Customer Service

Medical Terminology

Scheduling

Health Insurance Plans

Education

High School Diploma

Associate Degree

Job description

Sentara Mobile Care/Community Care Office is now hiring a Full-Time Patient Care Specialist in the Richmond/Henrico, VA area!

Hours: Monday-Friday, Dayshift. Some weekend shifts required. NO NIGHTS or HOLIDAYS!

Overview

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click here to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Education

• HS Diploma
• Associate Level degree or higher in lieu of the required experience will be considered

Experience

• 3 years Customer Service experience required
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers required

Keywords: Patient Care Representative, Talroo-Allied Health, Medical Office

Benefits: Caring For Your Family and Your Career

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Long-Term, Short-Term Disability, and Critical Illness plans
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if system and employee eligibility criteria are met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its workforce. Diversity, inclusion, and belonging are guiding principles to ensure our workforce reflects the communities we serve.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

Remote work positions: Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

About Us

Sentara Health is a Virginia and Northeastern North Carolina-based not-for-profit healthcare provider with over 131 years of service. We operate hundreds of care sites, including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000-member health plan. Recognized as an "Employer of Choice" for over ten years, and with U.S. News and World Report's recognition for Best Hospitals for 15+ years, Sentara is committed to professional development and continued employment.