Patient Care Specialist - Richmond/Petersburg, Va

Sentara Healthcare Inc; Richmond (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Care Specialist to join their Richmond team. In this full-time role, you will provide essential non-clinical support within a physician's office, ensuring a seamless patient experience through effective communication and teamwork. Your responsibilities will include answering patient inquiries, scheduling appointments, and assisting with administrative tasks. If you have a passion for customer service and a desire to contribute to patient care, this opportunity offers a rewarding environment where your efforts will make a significant impact on the lives of patients.

Qualifications

• 3 years of customer service experience required.
• Experience with health insurance plans and medical records preferred.

Responsibilities

• Provide non-clinical support and ensure an excellent patient experience.
• Perform administrative tasks such as answering phones and scheduling appointments.

Skills

Customer Service

Medical Terminology

Scheduling

Health Insurance Plans

Education

High School Diploma

Associate Degree or Higher

Job description

Sentara Mobile Care/Community Care Office is now hiring a Full-Time Patient Care Specialist in the Richmond/Henrico, VA area!

Hours:Monday-Friday, Dayshift. Some weekend shifts required. NO NIGHTS or HOLIDAYS!

Overview

As aPatient Care Specialistwith Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Education

• HS Diploma
• Associate Level degree or higher in lieu of the required experience will be considered

Experience

• 3 years Customer Service experience required
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers required

Keywords: Patient Care Representative, Talroo-Allied Health, Medical Office