Service Agent, Patient Care Coordinator

Talkiatry; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking mental health practice dedicated to transforming care accessibility. As a Service Agent, you'll provide exceptional support to patients and providers, ensuring seamless communication and scheduling. This role offers the chance to work in a collaborative environment where your contributions directly impact mental health care. With a focus on employee well-being, you will thrive in a diverse team that values your skills and growth. Embrace the opportunity to make a difference in people's lives while enjoying flexible work arrangements and comprehensive benefits.

Benefits

Medical insurance

Dental insurance

Vision insurance

401K with match

Generous PTO

Paid parental leave

Flexible location

Qualifications

• Experience in customer service via phone, email, and chat is essential.
• Medical Reception and EHR experience are a plus.

Responsibilities

• Answer inquiries from patients and schedule appointments efficiently.
• Support clinicians and manage administrative tasks effectively.

Skills

Strong written and verbal communication skills

Excellent customer service skills

Ability to multitask while maintaining accuracy

Education

Experience providing phone, email and chat-based customer service

Medical Reception experience

Tools

ServiceNow

eClinicalWorks

Microsoft Office (M365)

Microsoft Teams

Job description

This range is provided by Talkiatry. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

The Service Agent provides excellent experience for patients and providers by fielding and responding to their requests. They help keep provider schedules full and optimized, and guide patients through the intake process. They also ensure all patients are matched appropriately to a provider, and take care of administrative tasks like faxes, emails, and authorizations.

The successful candidate must be available to work one of the following shifts:

1. 7:30am-4pm EST
2. 9:30am-6pm EST

About us:

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome. With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.

You Will

• Answer incoming inquiries from patients, answer questions, and schedule appointments
• Make outbound phone calls to patients, pharmacies, and insurance companies
• Create and triage tickets in ServiceNow
• Ensure that providers are scheduled for best use of time
• Schedule appointments as needed in eClinicalWorks
• Support clinicians via Microsoft Teams Chat to schedule patient follow-up appointments
• Reach out to patients who are late to tele visits
• Send referral information to patients
• Send discharge letters
• Monitor and complete tickets in ServiceNow
• Inform patients of insurance benefits
• Respond to patient inquiries
• Add copies of insurance cards/IDs to patient documents
• Troubleshoot minor technological issues or escalate them to our helpdesk

Desired Competencies

• Strong written and verbal communication skills
• Excellent customer service skills
• Ability to multitask while maintaining accuracy
• Enjoy working in team-based environment

Your Qualifications

• Experience providing phone, email and chat-based customer service
• Experience answering phones and multitasking in a fast-paced environment
• Experience scheduling appointments
• Medical Reception experience and experience using an Electronic Health Record (EHR) is a plus, but not required
• Microsoft Office (M365), plus if you have worked with Microsoft Teams

Why Talkiatry?

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
• Collaborative environment: be part of building something from the ground up at a fast-paced startup
• Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC
• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
• It all comes back to care: we’re a mental health company, and we put our team’s well-being first

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

Compensation for this position is $18.00/hr, depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills and certifications.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Health Care Provider

Industries

Software Development