Medical Secretary

Weill Cornell Medicine; New York (NY); On-site; USD 35,000 - 39,000; Full time

Job summary

Weill Cornell Medicine on the Lower East Side seeks a Medical Secretary to provide administrative and patient care coordination support for one or more providers under direct supervision.

You will schedule and manage appointments, verify insurance, handle front desk activities, and maintain charts using EPIC and eMR systems. This non-exempt role offers Monday-Friday work with 35 hours weekly.

Qualifications

• 1+ years of experience in customer/patient service over telephone and in person.
• Familiarity with medical scheduling and charting systems (EPIC preferred).
• Knowledge of CPT, ICD-9, and ICD-10 coding.

Responsibilities

• Schedules, confirms, re-schedules and cancels appointments for patients using the scheduling system.
• Triage telephone inquiries, take messages and escalate issues as needed.
• Prepare patient charts and registration face sheets for visits.
• Process medical record requests and verify patient demographics and insurance information.
• Verify insurance eligibility and obtain pre-authorization if required; discuss patient financial responsibilities.
• Assist with front-end revenue cycle tasks including check-in/check-out and time-of-service payments.
• May perform chaperone duties during patient exams.

Skills

Customer service

Appointment scheduling

Telephone & in-person support

Medical terminology CPT/ICD coding

Education

High school diploma or GED

Tools

EPIC scheduling system

EPIC-Care eMR

Job description

Title: Medical Secretary

Location: Lower East Side

Org Unit: NYPHLMH-Administration

Work Days: Monday-Friday

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $25.22 - $28.02

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision, provides secretarial, patient care coordination and related administrative support for one or more providers

Job Responsibilities

• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.
• Fields telephone inquiries from patients and referring physician offices. Takes messages and/or triages calls to appropriate staff. Escalates more complex issues to senior staff, clinical team members and/or department managers for resolution.
• Ensures patient charts and registration face sheets are available and prepared for visit.
• Schedules follow-up procedures, radiology and diagnostic tests.
• Maintains physicians’ administrative (research and academic) and clinical/surgical schedules.
• Processes medical record requests for provider(s), according to institutional and compliance standards.
• Obtains, reviews and updates patient demographic and insurance information within the practice management billing system.
• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.
• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient's responsibility for payments
• If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
• Initiates and prepares written correspondence as needed and based on functional needs.
• May be responsible for chaperone duties during patient exams as needed.

Education

• High school diploma or GED

Experience

Approximately 1 or more years of experience succeeding in a customer/patient service role over telephone and in-person

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work

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